Balance Channel and t-lock balance shoe

Home Owner from Medina Ohio
Aug 9, 2019 10:11 pm
I broke the little metal hook at the top of the balance channel trying to get it hooked back in. Trying to order a replacement. The letter/number combo stamped on my Ply-Gem builder grade single hung window is C28. Does this mean I select C for a 28" channel? I just want to be certain I order the correct one. Thank you.
Lori
windown channel
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Paul
Paul from SWISCO
Aug 14, 2019 12:39 pm
SWISCO
EXPERT

That could possibly work, but to be 100% safe and certain, it would be best to remove your sash and weigh it on a scale. From there, you can go to the sash weight chart on the product page to confirm the correct spring option.

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