Broken Clip on Channel Balance for Cascade split window

Thanks for reaching out to us. We sell the 62-108 butterfly clip. However, you must be very careful when replacing them. The cords are under constant tension and if you aren't careful they'll slip out of your grip and could even hurt you. Make sure to wear safety gloves and goggles before you work on these, just in case.

Otherwise, the process of replacement is pretty straightforward. You just need to pull the cord out a reasonable amount, secure it in a bench vice, then untie the old clip off and tie the new clip on. When you release the bench vice, make sure you have a very firm grip of the cord for the reasons mentioned above. You want to let it slowly retract back into the metal channel.

All that aside, if the metal clips are breaking then it may be a sign that the balances aren't far behind. Replacement may be something you have to deal with in the near future regardless of repairing the clips.

We can help replace the balance via custom order as well. The pulley wheel is built into the bottom fitting itself and this balance features an extended cord travel as well as a metal channel length ending in 7/8" which is what makes it custom. For example, the metal channel should measure 23-7/8" long. Let me know if you'd like to go this route. 

That's odd. Can you describe the noise? Did the window always make this noise when opening and closing the window? 

You may want to check the channel and window for any debris or obstruction. We like to recommend white grease on the springs and silicone spray in the track for your existing hardware.