Parts/ custom balance

Hello! Thank you for your patience during this busy season, and for your kind words. It means a lot.

We can definitely help with this balance but it will have to be custom, as you suspected. What you have here is a normal 1/2" wide channel balance but with a special 19-010 fitting.

Before we go any further I just need a bit more information from you. To start, can you tell me the depth of the bottom fitting? It should be either 1" or 1-1/8". The graphic below will show you exactly what I mean.

Can you also confirm the sash weight? Your original stamp of 2310 is designed to only carry 5 through 9 pounds. For an 11 pound sash like you have I would actually bump you up to the 2320, which carries 9 through 15. 

To be clear, it's totally fine to bump you up to the next weight, but I just want to be 100% sure that we get you the right part for the job since custom balances cannot be returned for a refund. It's totally possible that the original installers put in the wrong part in the first place, I just don't want to make an assumption and get it wrong. I only need you to say the word and I'll move you up to the 2320 option. 

Once I have those details cleared up I will email you a purchase link and price quote that you can use to place an order on our site. 

Here is the graphic I mentioned above:

Comparison of the S351 and S390 balance shoes.

I'm happy to be of assistance, of course, but you're very kind to say so.

That should be everything we need. I'll go ahead and email you that purchase link now for two balances. If you wanted to make any changes or if you had any questions, you know where to find me.