Service parts for my PGT single hung window

Quick Learner from Florida
Dec 4, 2017 10:18 am
Please provide pricing for the below rod and cap. PGT Single hung window. 6SHSTKA / SH-4000. Window size 34.5 x 38

I think my balance is the Series 395. But The dimensions on my top sash guide are 7/8" wide across the platform, 13/16" wide on the body at its widest point. The screw holes are 3/16" and 1-1/16" from the underside of the platform. I can't find those dimensions on your website.
7 Replies
Tom
Tom from SWISCO
Dec 6, 2017 10:15 am
SWISCO
EXPERT
I'm sorry, I'm not sure what it is you need. Can you send pictures of the hardware in question you're looking for?
Quick Learner from Florida
Dec 7, 2017 8:08 am
See attached pictures.
User submitted photos of a top sash guide.
Paul
Paul from SWISCO
Dec 8, 2017 10:56 am
SWISCO
EXPERT
The PGT top sash guide you are looking for is 18-015. Don't be concerned with the bottom screw hole being missing, because your window sash only uses the top hole.
Quick Learner from Florida
Dec 8, 2017 1:08 pm
Paul, thank you. I thought is was the one based on all the dimensions I provided. I just have one question. The top of my sash from side to side measured 7/8 and 18-015 measurement is 15/16. We are different by 1/16. Will that be a problem?
Paul
Paul from SWISCO
Dec 11, 2017 10:06 am
SWISCO
EXPERT
Being that the cap measures 15/16", it shouldn't interfere with the window operation.
Home Owner from Puerto Rico
Jun 24, 2021 12:00 pm

Good morning,

I need to know what rod or balancing I need to repair my single hung window from PGT- SH 4000. I called the company and they don't make this series of windows any more, but I think an universal rod or balancing will work. Will you be able to help me? Thanks, Mayra 

74102791-A3A7-4382-990A-C8C52E07DF03 1681E37A-0FF5-464E-9B00-4192A17D8239 7DD6FEAD-E0CF-4A18-951D-2D583DD19A6F A799A07A-59DB-40BF-957A-DE0759E37EAA 6B62CB6F-6F29-4C67-9896-933B5A7C839C
5 user uploaded images
Paul
Paul from SWISCO
Jun 24, 2021 3:22 pm
SWISCO
EXPERT

Hi, Mayra.

It looks like your PGT-4000 Series window uses our Series 390 balance with a 19-002 top and 15-001 bottom fitting. We would just need the metal channel length and the code stamped on the balance channel in order to give you a price quote. 

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