Window lock

Contractor from Clarksboro NJ
Jun 17, 2024 12:35 pm
The handle has broken off. I would like to replace this part.
4 Replies
Emily
Emily from SWISCO
Jun 20, 2024 9:35 am
SWISCO
EXPERT

Thanks for reaching out to us! I'm afraid your photos didn't come through. Can you try re-uploading them for us? If they're still not uploading, you can email your photos to help@swisco.com with reference number D328463.

Quick Learner
Jun 21, 2024 12:20 pm
Photo 2 shows the broken window handle, one showed one that in not broken.
IMG_3125 ?name=IMG_3124 IMG_3125
3 user uploaded images
Quick Learner
Jun 21, 2024 12:24 pm
I need 4 of this style tensioner and the associated ( shoe -brake) that goes in the window track. I hope these images help you identify an available replacement part.
IMG_3229 IMG_3226 IMG_3228 IMG_3230
4 user uploaded images
Emily
Emily from SWISCO
Jun 24, 2024 11:16 am
SWISCO
EXPERT

Thanks for getting back to us. We do not carry an exact match for your old-style casement lock but we have recommended the 38-097 and 38-098 in the past. You would also need new 38079 keepers.

Alternate image for 38-098
Alternate image for 38-098

Side view of 38-098
Side view of 38-098

Alternate image for 38-079
Alternate image for 38-079

As for the channel balances, it looks like you would need the S770 plain channel balances with a knife lock shoe similar to the 15-014 attached to the pulley, which we can supply through a custom order. I'd recommend removing your knife lock shoe from the window entirely to confirm that it matches the specifications below. 

Dimensions for 15-014
Dimensions for 15-014

We'll also need to confirm how the top of the balance channel attaches to the window jamb. We'll also need to know the exact weight of your window sash to determine the strength option for your replacement balances. Lastly, please write out the exact length of the metal channel. 

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